Roles & Responsibilities:

1. Planning & Coordination

• Develop and implement the festival security plan, including risk assessments.

• Coordinate with festival organizers.

• Design security protocols for different zones (stages, backstage, entrances, bars, camping areas, etc.)

• Assign responsibilities to the security team and create shift schedules (Assessing each staff to its fitted opposition is a must)

2. Staff Management

• Recruit, brief, and manage all security personnel (including supervisors, guards, stewards, and door staff)

• Ensure all security staff are trained in crowd management, conflict de-escalation, emergency response, and first aid (if applicable)

• Hold pre-event and hourly briefings to align the team on key priorities and updates

3. Access Control & Crowd Safety

• Oversee gate control (ticket scanning, bag checks, ID checks, wristband distribution)

• Monitor and manage crowd density at entrances, stages, bars, and exits

• Prevent overcrowding and maintain safe movement paths for attendees

• Ensure VIP, artist, and staff areas are secure and access is restricted

4. Surveillance & Incident Response

• Respond quickly to incidents such as fights, theft, harassment, or medical emergencies

• Record incidents accurately and report serious ones to organizers

• Coordinate evacuations or lockdowns in case of emergencies

5. Emergency Preparedness

• Develop evacuation routes and emergency action plans

• Conduct safety drills with key staff before the festival begins

• Work with medics and fire response teams to ensure readiness for potential threats (e.g. fire, weather, structural failure, stampede)

6. Conflict Resolution & Customer Interaction

• De-escalate situations involving intoxicated, aggressive, or distressed individuals

• Maintain a calm, respectful, and visible presence to reassure attendees

• Balance firm enforcement of rules with a positive and welcoming festival atmosphere

7. Post-Event Duties

• Review and report on all security operations

• Conduct debriefings with staff and organizers

• Document lessons learned and suggest improvements for future events